Contact & support
We're here to help.
SentryQ is built and supported by a small, responsive team. Whether you're setting up, troubleshooting a connection, or asking about billing, get in touch and a real person will reply.
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Email us
The fastest way to reach us is by email. We read every message and aim to reply within one business day (Monday–Friday, UK time).
- Setup & connection help — connecting your cTrader or MetaTrader 5 account, installing the desktop app, or linking the mobile app.
- Billing & subscriptions — trials, plan changes, invoices, cancellations.
- Bug reports & feedback — tell us what broke or what you'd like to see; it genuinely shapes the roadmap.
Please include your account email and, if relevant, which app (desktop or mobile) and version you're using — it helps us help you faster.
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Before you write — you might find it here
- How it works — how SentryQ connects to your account, what it can and can't touch, and the risk stack that protects your capital.
- Pricing & plans — what each tier includes and how the free trial works.
- Your account — manage your subscription, notifications and connected devices (sign in required).
- Strategies — what each built-in strategy does and how it's validated.
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Managing your account
- Cancel a subscription — from your account page at any time; access continues to the end of the paid period, then reverts to no charge.
- Delete your account & data — request full deletion at sentryq.co.uk/delete-account or by emailing us; this removes your account, trade history and connected-device records.
- Privacy — what we store and why is set out in our Privacy policy.
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Company & postal contact
SentryQ is a trading name of 3sixtyAssets Limited, registered in England & Wales. For written correspondence, email hello@sentryq.co.uk and we'll provide our registered address on request.
SentryQ is a software product. It does not provide financial, investment or trading advice, and does not hold client funds — trades execute on your own broker account under your control.